Customer Care

Payment Options

We accept Visa, MasterCard, American Express, Discover, COD and Money Order/Check.

You can safely enter your credit card number via our secure server, which encrypts all submitted information.

Please Note: Your credit card statement will reflect charges to ProbioticSmart.com on any purchase made through our online store with a credit card. Orders processed with a Money Order or Check will be shipped after receipt of funds.

Order Shipping

Our goal is to process most orders within one to three(1-3) business days of receipt. Multiple shipping options are provided at the time of check out. Please choose the shipping option that works best for you.

Note: For any expedited shipping orders to be processed the day that they are placed (Mon - Fri), the order must be placed before 1 pm CST. Additionally, for orders to be shipped same day, the order must be approved over the phone with a customer service representative. If it has not been approved, orders may ship the next business day.

All orders will be subject to a $0.50 handling fee.

View Our Standard Shipping Policies for more details.

Sales Tax

A 5% sales tax will be applied to orders shipped to a Wisconsin address. Orders shipped elsewhere will not be charged sales tax.

Please note: Your state and/or municipal government may require you to declare mail order purchases and pay sales tax on them directly.

Return Policies

Since your satisfaction is a priority, we know it is sometimes necessary to exchange or return an item.

Read our full return policy to learn more.

Privacy and Security

ProbioticSmart.com respects the privacy of our customers.

For full details, view our complete Internet Privacy Statement and Terms.


Our goal is to ensure our customers have enjoyed their experience on our website as well as the customer service and products. If you are dissatisfied with our website, our products, or our service, please don't hesitate to Contact Us.

Contact Us

When customers talk, ProbioticSmart.com listens. To ask a question or provide comments, please feel free to Contact Us and be assured we will listen!