Customer Care

Customer Care FAQ's
At ProbioticSmart.com, we are dedicated to providing all the information available to help you make informed purchases for yourself and your animals. Check out the Customer Care Frequently Asked Questions page to find answers to what everyone else has been asking!
Payment Options

We accept Visa, MasterCard, American Express and Discover.

You can safely enter your credit card number via our secure server, which encrypts all submitted information.

Please Note: Your credit card statement will reflect charges to ProbioticSmart.com on any purchase made through our Online Store.

Return Policies
Since your satisfaction is a priority, we know it is sometimes necessary to exchange or return an item. Read our full return policy to learn more.
Complaints
Our goal is to ensure our customers have enjoyed their experience with ProbioticSmart.com.  If you are dissatisfied with our website, our products, or our service, please don't hesitate to Contact Us.
 
Order Shipping
ProbioticSmart.com's goal is to process most orders within one (1) business day of receipt. Multiple shipping options are provided at the time of check out.  Please choose the shipping option that works best for you. View Our Standard Shipping Policies for more details.
Sales Tax
A 5% sales tax will be applied to orders shipped to a Wisconsin address. Orders shipped elsewhere will not be charged sales tax. Please note that your state and/or municipal government may require you to declare mail order purchases and pay sales tax on them directly.
Privacy & Security
ProbioticSmart.com respects the privacy of our customers. For full details, view our complete Internet Privacy Statement and Terms.
Contact Us

When customers talk, ProbioticSmart.com listens. To ask a question or provide comments, please feel free to Contact Us and be assured we will listen!