Our goal is to process all orders within 72 hours of receipt. Orders are processed during our regular business hours of Monday - Friday, 8:00 AM to 5:00 PM CST (excluding holidays). We always attempt to ship your order within 3 business days. Most orders placed will be shipped on the next business day but will be dependent on the size of the order. Orders over 500 lbs may exceed this time-frame. Most orders placed after 1:00 PM CST will be shipped the next business day. Please note that no packages are shipped on any National Holidays, including the following Holidays that our company observes; New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving (both Thursday and Friday), and Christmas Day. Please note that if the holiday falls on a weekend, most likely the following day there will be no shipping due to carrier holidays.
ProbioticSmart offers standard, ground shipping via UPS, FedEx Home Delivery, or USPS. ProbioticSmart reserves the right to chose the ground shipping method based on the address provided. Most orders leave our facility within 3 business days, provided the items are in stock, there are no problems with the payment verification or the shipping address, and order size is under 150 lbs. Orders over 150 lbs will be shipped via freight shipping. With standard ground shipping, you will usually receive your order within 1-5 business days of it leaving our facility. Hawaii, Alaska, and Puerto Rico addresses will generally take approximately 7-10 business days.
P.O. Boxes and APO/FPO
We are able to ship to P.O. Boxes and APO/FPO addresses at this time, but only via USPS Priority Mail. If you provided a P.O. Box or an APO/FPO address but chose another shipping method, we will ship your order via Priority Mail. You will either be issued a refund if the shipping cost is less or be charged the difference if shipping via USPS Priority Mail is more expensive than the method you picked. We will notify you of this change by phone if you provided the number during the checkout process, or by email if that is all you provided.
- UPS Ground Estimated Shipping Time & Tracking Information
- FedEx Home Delivery Estimated Shipping Time & Tracking Information
- United States Postal Service Tracking Information
Qualified items in all orders over $50 that ship within the Continental United States will receive free shipping via ground shipping – we will choose the best shipping method based on the address provided. All items in the order that do not qualify for free shipping will be charged (for the shipping cost for those items only). All international orders will be charged the actual international shipping charge to their specific location.
We also offer rush delivery options through UPS such as 3 Day Select, 2nd Day Air, and Next Day Air Saver to meet your more urgent needs. If you need an expedited shipment please choose one of these options.
Note: Your order must be placed before 1 pm CST in order to go out the day it was placed. If you place it after 1 pm, the package will be shipped the next day due to pick up times for the carrier. Please note that we cannot ship on National Holidays, which includes, but is not limited to the following holidays; New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving (both Thursday and Friday), and Christmas Day.
Only products that are not considered to be pharmaceutical grade can be shipped internationally. You will be charged the actual shipping cost. Please allow extra time for international packages to arrive depending on where you are located. ProbioticSmart.com is not responsible for delays/replacement of products due to international customs-related issues of any kind.
If you are interested in purchasing any products in bulk, please contact us directly for a shipping quote. For orders that are over 150 lbs it becomes more cost effective to ship via a freight company. The actual freight company that is used will depend on the desired shipping address.
Canceling an Order
You may cancel an order at any time prior to it being processed for shipping from our facility by calling 1-888-873-9719. If your order has not already been processed to ship we will gladly cancel your order and apply a credit to the credit card used for the original purchase. However, if your order has already been processed for shipment, you will have to return the order once you receive it. Please do not email your cancellation request.
Adding Products to your Order
You may add products to your order any time prior to it being processed for shipping from our facility by calling 1-888-873-9719 and talking to one of our customer service representatives. Please do not email your request to add products to a previous order.
Undeliverable Packages or Unclaimed Packages returned to us will be assessed a return shipping fee equal to the original shipping charges in addition to the original shipping charges. These charges are to cover the fees assessed to ProbioticSmart.com by UPS or FedEx for returning the package to us. If the customer requests the package to be re-shipped to them, the original shipping charges must again be paid.
- Any free shipping promotions will be shipped via United States Priority Mail, UPS Ground, or FedEx ground only.
- ProbioticSmart.com does not ship orders on Saturday, Sunday or national holidays.
- ProbioticSmart.com reserves the right to change the shipping method at its own discretion to ensure proper delivery.
- ProbioticSmart.com is not responsible for any delays in shipping caused by the carrier (UPS, FedEx, USPS) due to weather or any other circumstances. Shipping charges will not be refunded in the event shipping is delayed by the shipping carrier. Please Contact Customer Care with questions or concerns.
Cold Shipping Policy
Shipping can be an obstacle when trying to keep temperature sensitive items cool. Although products of this nature are usually designed to withstand short transit in warmer temperatures, extended exposure can lead to reduced product quality. We want to offer you the ability to help ensure the best experience possible.
As a complementary measure to our customers, ProbioticSmart.com will send all cold shipping products in a thermal envelope with an ice pack. This is designed to keep your product cool for up to the first 24 hours of transit. ProbioticSmart.com also offers upgraded packaging and expedited shipping methods to reduce exposure to heat. These upgrades include 2 Day Air and Next Day Air Saver shipping from UPS, and insulated foam packaging with a free ice pack. Please consider these options, especially in summer months or if you live in an area that may experience extremely high temperatures during transit.
While these methods can reduce transit time and/or increase the amount of time your product is kept cool during transit, in many cases your product may still arrive warm. Temperature sensitive Probiotic products are manufactured with the assumption that some of the organisms will die during storage and transit. To offset this loss, they are manufactured with significantly more organisms than are required for effectiveness. Therefore, a portion of the organisms in these products may die, but the product will still remain within the guaranteed label analysis.
ProbioticSmart.com keeps your product refrigerated until the shipping trucks arrive, but your package is beyond our control once it leaves our warehouse. Therefore we cannot guarantee any cold shipping items. Please consider all upgrade options for the best shipping experience.
If you have any further questions or concerns please contact our Customer Care.