Return Policy - Your Satisfaction is Our First Priority!
The ProbioticSmart.com is committed to providing the highest quality products and customer care at the lowest price possible. Your satisfaction is of the utmost importance to us.
We understand it is sometimes necessary to exchange or return an item, therefore it is our goal to ensure that our customers are completely satisfied with their purchase.
However, to ensure the quality and safety of the products that we sell we cannot accept returns on the following items:
- Items that are classified as hazardous materials, including flammable liquids.
- Any product that is missing the UPC.>
- Any products that require cold shipment.
- Any consumable products that have been opened (with the exception of PSCPets brand products).
If you are not completely satisfied and the product is not a product that is listed above as not returnable, you may return your purchase within 4 weeks of receipt for a refund or replacement. Method of refund will be determined by the original method of payment. Full or partial credit may issued depending on the condition of the product. Credit issuance will be 7-10 business days from the date we receive the returned product. Sorry...shipping charges will not be refunded.